What Habits Do You Have in Your Practice?
Every elective surgery practice has habits: acquired behavior patterns regularly followed until they have become almost involuntary. Whether you realize it or not, your practice probably has good habits and, more importantly, bad habits that are negatively shaping the way your patients view you.
Example of a Bad Habit in an Elective Surgery Office Setting
Your staff takes personal calls at your reception desk, discussing personal information that your patients can hear.
This may seem like a minor infraction and it is often a norm that is completely overlooked. However, allowing this bad habit to continue in your office creates an atmosphere that can be:
Bad habits are not always easy to break, and sometimes they are not easy to recognize, especially when you are busy with your day-to-day work routine. But it is vitally important to your practice’s bottom line that you begin to identify and reshape those bad habits and start implementing good ones in their place.
Example of a Good Habit in an Elective Surgery Office Setting
You treat each and every patient (and their loved ones) like a VIP: addressing each person by name, offering refreshments, streamlining the patient flow and more.
This may seem like a no-brainer, but it’s easy to become overwhelmed by the stresses of your day and end up providing a negative patient experience…even without realizing it.
We have identified 7 good habits that every successful elective surgery practice has hard wired into their daily, weekly and monthly routines. These habits fall into the virtual arena, the phone lines and, of course, face-to-face interactions. We will cover these 7 habits in our upcoming webinar. You can learn where your practice is falling short and where you are excelling so you can celebrate your successes and make changes where needed.
Register today for our next 30-minute medical marketing webinar, “7 Good Habits to Hard-Wire into Your Elective Surgery Practice,” on Sept. 19 at 1:00pm EDT or Sept. 24 at 3:00pm EDT.