Why Smart Phones Could be Ruining Your Practice featured image

Why Smart Phones Could be Ruining Your Practice

Early in 2014, mobile devices comprised 55% of Internet usage in the United States, overtaking PC usage. While much of this traffic was geared toward…

jon

October 6, 2014

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Last Chance for “Habits” Webinar featured image

Last Chance for “Habits” Webinar

Smoking…road rage…fingernail chewing… …these are obvious bad habits, but can you recognize subtle bad habits in your elective surgery practice? If you don’t make a…

jon

September 22, 2014

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7 Ways to Stand Out From Your Competition featured image

7 Ways to Stand Out From Your Competition

As an elective surgery provider, you are faced with the challenge of differentiating your practice from the dozens of seemingly similar practices in your area.

jon

September 15, 2014

Do Your Habits Make You Stand Out in a Good Way…or Bad? featured image

Do Your Habits Make You Stand Out in a Good Way…or Bad?

Customs…behaviors…traditions…routines……habits! No matter what you call them, your practice has habits. The question is: are your habits creating positive vibes for your practice…or negative ones?…

jon

September 8, 2014

What Habits Do You Have in Your Practice? featured image

What Habits Do You Have in Your Practice?

Every elective surgery practice has habits: acquired behavior patterns regularly followed until they have become almost involuntary. Whether you realize it or not, your practice…

jon

September 2, 2014

Don’t Let Your Calls Go Viral featured image

Don’t Let Your Calls Go Viral

Positive customer service phone calls don’t typically go viral, but the bad ones do (most recently, Comcast). Callers to your practice have the technical knowledge…

jon

August 25, 2014

What Messages Are You Sending Through the Phone Line? featured image

What Messages Are You Sending Through the Phone Line?

Telephone interactions in your elective surgery practice are vitally important to your reputation and your bottom line. Every time your staff answers or makes a…

jon

August 18, 2014

Add Phone Power to Your Practice’s Super Strengths featured image

Add Phone Power to Your Practice’s Super Strengths

Even with the ease and convenience of the internet, the phone is still one of the most powerful components of an elective surgery practice. But…

jon

August 11, 2014

Improve Phone Skills, Increase Consults & Surgeries featured image

Improve Phone Skills, Increase Consults & Surgeries

Every phone call coming into – and going out of – your practice is a sales opportunity. However, not every person you speak to on…

jon

August 4, 2014

Use Your People Skills, Not Marketing Dollars, to Convert More Consultations featured image

Use Your People Skills, Not Marketing Dollars, to Convert More Consultations

You don’t have to have the largest marketing budget of all your competitors to be the most successful elective surgery practice in your area. If…

jon

July 28, 2014